RESPONSE TO COMPLAINT OF PASSENGER BEING CHARGED RM800 IN TAXI FARE FROM KLCC TO MASJID NEGARA
Kuala Lumpur, 23 December 2016 – Suruhanjaya Pengangkutan Awam Darat (SPAD) takes a very serious view of the recent complaint by a tourist who was allegedly forced by a taxi driver to pay a fare of RM800 for a short trip between KLCC and Masjid Negara. The Commission has begun investigations into the incident following a meeting with the complainant at the SPAD Pudu Office.
SPAD assures the public that we are expediting this investigation and will take swift action against the operator including revoking his Operator’s Licence, if he is found guilty for being irresponsible with the taxi under his licence.
All land public transport operators share a responsibility to provide safe and honest service for users of land public transport irrespective of whether they are tourists and locals. SPAD issues a stern reminder to taxi operators to adhere to all requirements of the Operator’s Licence under the Land Public Transport Act 2010 (the Act). Taxi fares must be based on SPAD’s fare schedule and the use of meters is mandatory for budget and executive taxis and those operating under the Teksi 1 Malaysia (TEKS1M) class.
|Download the file|